Returns Policy

Returns & First Set Support:

We understand that ordering online can be tricky - that's why we've created a simple and supportive returns process designed to help you find your perfect fit with confidence.

First Set Support

Exclusive to your first set purchase

Your first set comes with First Set Support, because finding your fit should feel easy - not stressful.

If your first set doesn't fit quite right:

  • You'll receive $25 store credit to put toward a different size - set or bra.
  • You can keep your original set - no returns, no pressure.

...Still not perfect?

If your second set purchase still isn't the right fit, we'll provide a full store credit for your original set, so you can find something you truly love.

 

Faulty Items

If your item is faulty, we're happy to help with an exchange or refund.

  • Items must be returned in line with our Care Guide.
  • Bottoms can only be returned if deemed faulty.
  • Please email concierge@privateaffair.com.au before sending any faulty items so our team can assist you properly.

 

General Returns & Exchanges

If your bra doesn’t fit or you’ve had a change of mind, we offer an exchange or store credit provided the item is unworn and the return is logged within 10 days of delivery (Australia) or 14 days (International).

Please note:

  • Bottoms cannot be returned or exchanged unless faulty, in line with Australian Health Standards.
  • Bras purchased as part of a set are eligible for our First Set Support.
  • Bras purchased separately can be returned for a store credit if unworn and in original condition.
  • Return shipping costs are the responsibility of the customer.
  • Items that have been worn, washed, marked with makeup, perfume etc. or have missing tags cannot be returned or exchanged due to hygiene reasons.

If you have any questions, please email concierge@privateaffair.com.au. 

 

Return Instructions:

  1. Go to My Account → Orders → Initiate Return.
  2. Our customer care team will then email you to confirm the size you'd like to exchange for (unless you'd prefer a simple return) and provide instructions on how to send your item back to us.
  3. Please include only the bra in the return package; we will not be responsible for returning the bottoms to you if they are included in the package.
  4. If the item meets the returns criteria upon inspection, you will be notified and the return or exchange will be processed within 3-5 business days.

We recommend using a traceable shipping service or purchasing shipping insurance for returns as we cannot guarantee that we will receive your returned item. Customers are responsible for the cost of return on all returned items. Please note that any customs, duties, taxes, or additional fees may be incurred during the return process and are the responsibility of the customer.