Returns Policy

We understand that ordering online can be tricky, which is why we have an easy and straightforward exchange and refund policy.

We strive for perfection in all our products, but if you receive a faulty item, we are happy to offer an exchange or refund provided that the garment has been cared for as per our Care Guide.

If you’re bra doesn’t fit or you’ve had a change of mind, we can offer an exchange or refund, provided that it is unworn, and the return is logged within 14 days of delivery for Australian customers and 28 days for International customers. Please note that bottoms cannot be exchanged or refunded at any time due to Australian Health Standards (unless deemed faulty). Please note that if you wish to return a bra that was purchased as part of a set, you will receive a partial refund.*

Items that have been worn with makeup, perfume etc. or have missing tags cannot be exchanged or refunded. 

If you have any questions, please email concierge@privateaffair.com.au. 

 

Return Instructions:

Please note that bottoms can only be returned if they are faulty. If you believe you have received a faulty item, kindly email concierge@privateaffair.com.au for review before proceeding with a return.

  1. Go to My Account on the Private Affair website.
  2. Under Orders, initiate a return request.
  3. The customer is responsible for sending the item to the returns address at their own expense.
  4. If the item meets the returns criteria upon inspection, you will be notified and the return will be processed within 7 business days.
  5. If a bra was purchased as part of a set, the refund amount will be $60. If you do not wish to re-purchase the matching bottoms, you can purchase the bra separately. Please note that the price of some individual products is higher than the price when sold as part of a set.* Please include only the bra in the return package; we will not be responsible for returning the bottoms to you if they are included in the package.

Customers are responsible for the cost of return on all returned items. Please note that any customs, duties, taxes, or additional fees may be incurred during the return process and are the responsibility of the customer. We recommend using a traceable shipping service or purchasing shipping insurance for returns as we cannot guarantee that we will receive your returned item.